IT Project & Supplier Manager

IT Project & Supplier Manager Salary: £60k - £70k

About the job

The IT Project & Supplier Manager is accountable for the governance, performance, and delivery assurance of key IT suppliers supporting FCC’s customer platforms, with a primary focus on CRM technologies including Salesforce Service Cloud. The role ensures that suppliers deliver against agreed scope, cost, quality, and timelines, while maintaining alignment with FCC’s governance, compliance, and strategic objectives. The role plays a critical part in improving delivery predictability, strengthening commercial control, and ensuring that technology investments deliver measurable business value.

Responsibilities

• Manage third‑party suppliers, ensuring strong performance, contract compliance and value for money.
• Review and challenge SOWs, change requests and proposals to prevent scope creep.
• Monitor supplier and project performance, using insights to drive continuous i...