IT Principal Enterprise Delivery Lead

Zendesk · Mexico City, Federal District, Mexico

Location
Mexico City
Job Type
Full time
Posted
July 17, 2026

Job Description

Job Description

The IT Principal Enterprise Delivery Lead is responsible for the large-scale orchestration of testing across complex integrations and major transformation programs, such as Enterprise Resource Planning (ERP). A critical responsibility of this role will be to serve as the primary Quality Assurance (QA) engineering delivery lead for enterprise-wide initiatives. Acting as a strategic partner to Business and Product leads to ensure critical, high-investment projects do not fail, this role brings strong QA engineering leadership to execution teams. By operationalizing and scaling the frameworks, platforms, and tooling built by the QA COE, this role drives the execution of QA governance, quality gates, and defect management discipline across the enterprise to ensure predictable, high-quality delivery outcomes.

KEY RESPONSIBILITIES

1. Release Cycle Quality Governance...

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