Location
makati
Job Type
Full-time
Posted
June 04, 2026
Job Description
IT Helpdesk Support (Tier 1 Support)
Summary: Provides first-line technical support to internal staff and clinicians. Handles ticket intake, basic troubleshooting, system access issues, and proper escalation.
Key Responsibilities:
- Serve as the first point of contact via chat, email, or ticketing system.
- Perform basic troubleshooting such as password resets, MFA issues, connectivity, and hardware/software support.
- Escalate unresolved issues to Tier 2 or IT management.
- Accurately log incidents and resolutions.
- Assist with onboarding and offboarding, including device setup, user credential creation, and access rights.
- Maintain internal support documentation.
- Follow HIPAA guidelines and internal security protocols.
Qualifications:
- 1–2 years of IT support or call center/technical support experience.
- Strong English communication ski...