IT Ops Specialist

Description

Department Overview: 

This Senior Analyst role reports directly to the Sr. Manager of Network Operations. The position is expected to provide senior level troubleshooting expertise including on-call pager rotation duties, to help fix incidents and issues. The role belongs in the L2 support team which is accountable to help resolve critical/escalated network incidents.

Overall, the network operations department comprises of the L1/NOC (Network Operational Centre) team that operates on a 24/7 shift-based schedule, the L2 (Tech Response) team, the network Performance and Capacity (P&C) team an operational automation function as well. 

The primary accountability of the L2/TR team is to keep the lights on for all critical network services on a global basis.

Job Requirements- Important Skills: 

Differentiating skill set: