Location
petaling jaya
Job Type
Full-time
Posted
June 11, 2026
Job Description
Description and Requirements
Core Operations & Maintenance
- Responsible for the operation and maintenance of Marketing & Sales readiness applications (Cost, Pricing, Account Service, etc.).
- Perform troubleshooting, rapid diagnosis, and resolution of user issues/incidents within SLA.
- Respond to and resolve user inquiries and service requests promptly.
- Monitor system health proactively to ensure stability and availability.
Technical Leadership & Process Optimization
- Act as the technical lead for assigned applications, with deep understanding of business processes and system architecture.
- Analyze complex single-system and cross-functional issues, providing effective solutions.
- Coach and mentor associate team members to deliver high-quality IT operational services.
- Collaborate with upstream and downstream IT engineers to resolve cross-system issues and propose data flo...