IT Manufacturing Support Specialist (Tier 2)

Job Description
Our client, a leader in global Data Center enclosure and cooling solutions is looking for a IT Support Specialist to perform Tier 2 support to their manufacturing site on the weekend Friday through Monday. On a day-to-day basis, this role acts as the primary escalation point for IT support within a manufacturing environment, managing and resolving complex technical issues across hardware, software, networks, and operating systems. The individual partners closely with plant operations, business stakeholders, and cross-functional IT teams to understand needs and deliver effective solutions while ensuring timely ticket resolution in line with SLAs. They spend time troubleshooting end-user and infrastructure issues both remotely and onsite, coordinating with other teams to expedite fixes, and documenting resolutions to strengthen the knowledge base. Additionally, they contribute to continuous improvement by leading small projects, supporting system and network deployment...