IT Helpdesk/Service Desk Analyst

We are seeking a motivated and customer-focused IT Helpdesk / Service Desk Analyst to provide first-line technical support and assistance across the organization. The ideal candidate will have a foundational understanding of IT systems, excellent communication skills, and a strong desire to resolve technical issues efficiently and professionally.



Key Responsibilities:

- Act as the first point of contact for end-users seeking IT support via phone, email, or ticketing system

- Diagnose and troubleshoot hardware, software, and network-related issues

- Escalate unresolved issues to higher-level support teams as necessary

- Maintain accurate documentation of incidents, service requests, and resolutions

- Support user account management, including password resets and access provisioning

- Assist with the setup, configuration, and maintenance of IT assets and peripherals



Key Requirements:

- Bachelor's degree...