IT Helpdesk Supervisor | Mandarin/English Incident Leader

ServiceOne Limited in Kuala Lumpur seeks a Service Desk Supervisor to oversee a dynamic team, ensuring quick incident resolutions and quality customer experience. The role involves managing escalations, guiding team members, and maintaining technical documentation.

The ideal candidate has at least 5 years of experience in IT service desk operations, including supervisory roles. A strong command of Mandarin and English is essential, alongside a solid technical background. Rotational shifts are part of the role.