IT Helpdesk Agent: First-Call Resolution & Support

Shell Infotech Pte Ltd is seeking an IT Support Agent in Singapore to provide first-level helpdesk support. Responsibilities include responding to calls, resolving customer issues, and liaising with other support teams to ensure timely incident resolution.

The ideal candidate will have a Diploma/Degree in IT/Computer Science and at least 1 to 2 years of relevant experience. The role can be stressful as it involves answering calls from the public and necessitates strong communication skills.