IT Helpdesk Administrator

Senior Systems Administrator

Markham, ON

Expected Salary Range: $70,000 to $75,000 CAD. Role Type: New Role.

Responsibilities

• Maintain and develop new workstations and workstation builds
• Manage end user system inventory, including system requirements, ordering and systems replacement schedule
• Administer and maintain end user accounts, permissions, and access rights
• Manage the help desk Incident/Service processes which includes prioritizing, problem solving, categorizing and responding to service desk tickets and/or escalating as appropriate
• Provide emergency on‑call support utilizing technical skills
• Provide effective verbal, written and interpersonal communication skills while overseeing help desk staff
• Continue to seek customer‑focused opportunities to increase internal client satisfaction and strengthen client relationships
• Coordinate IT tasks related to the new empl...