Location
muntinlupa
Job Type
Full-time
Posted
June 05, 2026
Job Description
Responsibilities:
- Provide technical support to end users on a variety of computer hardware and software issues.
- Troubleshoot and resolve problems with computer hardware and software.
- Install and configure new hardware and software.
- Provide Active Directory support, including creating and managing user accounts, groups, and permissions.
- Provide Citrix support, including troubleshooting and resolving issues with remote user sessions.
- Follow standard documented Help Desk operating procedures and update procedures when directed by team.
- Accurately log all Help Desk communications using the Helpdesk ITSM tools.
- Escalate issues as necessary to appropriate escalation points.
- Provide training to end users on computer hardware and software.
- Work independently and as part of a team.
- Communicate effectively with both technical and non-technical audiences.