Location
Seattle
Job Type
full-time
Posted
July 08, 2026
Job Description
Job Description
The Role
We are looking for a skilled person to provide reliable, skilled, and thorough technical assistance on computer systems. This role requires a strong understanding of various IT systems, hardware, software, and network troubleshooting. The right person will not be afraid to hop on the phone or interface in person, depending on the need, with our in-house employees to resolve or escalate their needs accordingly.
Success in this role will require strong customer service skills, good technical knowledge, and clear communication to effectively understand the problem and explain its solution.
Essential Responsibilities Include, but Are Not Limited To:
- Serve as the first point of contact for internal customers seeking technical assistance via phone, email, and computer chat
- Provide advanced troubleshooting and technical support for hardware, software, and network-related issues