IT Help Desk /Technical Help Desk

Qtek Systems · remote, remote, India

Location

remote

Job Type

Full-time

Posted

June 04, 2026

Job Description

 
  Description   
  :  Main function of Service desk agent will  be to answer customer calls received on helpdesk ,so agent should be flexible in taking large number of customer query calls   
 They act as a Single point of contact for users- they are responsible for direct interactions with client either by phone or by email 
 Focal point for making service requests and reporting Incidents that is making an initial assessment of requests, attempting to resolve them or refer them to incident team, based on agreed service level 
 Responsible for managing the request life-cycle, including closure and verification 
 Responsible for coordinating second-line and third party (vendor)support groups 
 Responsible for closing interactions after confirmation with the Customer 
 
   Eligibility:     
 Should be flexible with week offs and timings (shift can be anytime between 7:30...
        

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