Job Description
We are seeking an IT Help Desk Administrator / IT Support Specialist to provide Level 1 technical support and help maintain reliable IT operations across the organization. This role supports hardware, software, telecommunications, and business systems while contributing to incident resolution, asset management, disaster recovery readiness, and continuous service improvements. Key Responsibilities: Provide Level 1 technical support for internal and external IT requests and escalate issues as needed. Configure, maintain, and troubleshoot desktops, laptops, peripherals, printers, mobile devices, email platforms, and remote access tools. Manage incidents and service requests while meeting established SLA requirements. Maintain technical documentation, knowledge base articles, SOPs, and IT asset records. Support IT security initiatives, user access management, backup processes, and disaster recovery activities. Deliver end-user training and communicate system updates, outages, and techno...