Location
dubai
Job Type
Full-time
Posted
June 28, 2026
Job Description
Role Summary
The IT Generalist / IT Specialist is responsible for the day‑to‑day operation, support, security, and continuous improvement of the organization’s IT environment. This role combines end‑user support, infrastructure management, and cybersecurity execution , acting as the local IT backbone while aligning with group‑level IT policies and standards.
Reports To
IT Manager (Functional coordination with Group / Central IT from Setec and Managing Directors)
Key Responsibilities
1. IT Operations & End‑User Support
- Provide first‑ and second‑line technical support to users (hardware, software, network, and access issues).
- Troubleshoot and resolve IT incidents promptly to minimize business disruption.
- Install, configure, and maintain end‑user devices, applications, and collaboration tools.
- Conduct basic user training to improve IT literacy and cybersecurity awareness. ...