IT Field Support Technician Focused on Customer Service Excellence

Step into the role of IT Field Support Technician, ensuring top-notch support for retail environments. Leverage your technical skills with Windows and Mac to provide hands-on troubleshooting and assistance.
This position requires a proactive individual with 3-5 years of field support experience. You will engage with various teams to address technical issues, using your knowledge of Microsoft Office 365 and Azure Active Directory to resolve challenges. Your strong communication skills and ability to prioritize tasks will enable efficient service delivery to all stakeholders involved.
Key Responsibilities:
• Deliver on-site IT support to retail clients
• Troubleshoot and resolve issues with various systems
• Provide assistance with Microsoft Office 365 applications
• Support new hires in technical onboarding
• Organize and prioritize daily tasks effectively
Requirements:
• 3-5 years of relevant technical support experience
• Understanding of third-party appl...