IT Desktop Support Engineer (Backfill)

Key Roles & Responsibilities
Perform following duties as a Backfill IT engineer, whenever resident engineers are on leave/absent
Setup and maintenance of desktops, laptops, phones, printers, peripherals and mobile devices - Windows and Apple Platforms
Escalate and work with second or third level support/third party vendor on resolution of problem when necessary
Support remotely, if necessary
Maintain hardware inventory at assigned locations
Provision new users with hardware, software and account setup
Provide with both remote and onsite support for multiple locations, if required
Troubleshoot and resolve a variety of technical problems
Assist with network connectivity issues
Provide great communication and customer service to company employees in person and through phone calls and emails
Work on assigned tasks and projects including hardware and software rollouts
Work with hardware / software vendors, whenever required
Provide training when needed...