IT - Customer Technical Specialist III

Job#: 3039574

Job Description:

IT - Customer Technical Specialist III

Location: Home, Pennsylvania (Hybrid)

Role Overview

We are currently seeking a Computer User Support Specialist to join our team of qualified, diverse individuals. The qualified applicant will provide technical assistance to users, answer questions, and resolve computer problems via telephone, electronically, or onsite as needed. This role involves providing assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Key Responsibilities

Provide responsive, reliable, and consistent service delivery to all users.

Deliver IT services that appropriately respond to the time-sensitive needs of customers.

Ensure prompt referrals and escalations to the appropriate IT support service option.

Meet all Service Level Agreements (SLAs), including speed to answer a...