Job Description
Resumen: The IT Analyst is responsible for supporting, maintaining, and optimizing the organization's IT systems and infrastructure to ensure efficient and secure operations.
This role includes troubleshooting hardware and software issues, managing network systems, implementing technology solutions, and providing technical support to end-users in a fast-paced metal-mechanic maquiladora environment.
**Responsabilidades**:
**Key Responsibilities**:
- Provide first and second-level technical support to users across the plant and offices.
- Administer and maintain IT infrastructure, including servers, workstations, printers, networks, and telecommunication systems.
- Monitor system performance and proactively resolve potential issues.
- Manage backups, data recovery procedures, and ensure IT systems comply with internal and external security standards.
- Support ERP systems (e.g., SAP, Oracle, Infor) and other manufacturing or engineering software relevan...