Location
san luis potosí
Job Type
Full-time
Posted
July 05, 2026
Job Description
Job Summary
Provide proficient technical support to all users in a timely fashion following standardized processes to identify, analyze and troubleshoot any issues related with End‑User’s computers and their applications.
Key Duties- Research, troubleshoot and diagnose hardware/software to identify, document and resolve errors/issues.
- Provide 2nd level user support for incidents that require local resolution and cannot be resolved by the Service Desk.
- Respond to service desk request tickets and outages via phone, email or online incident management ensuring completeness of tickets and follow‑up with other team members in case of incident escalation.
- Provide hands‑on support for IT project implementations and perform miscellaneous job‑related duties as assigned.
- Collaborate with the End User Services Team to resolve end‑user technology issues.
- Support hardware and software installation/configuration in accordance w...