IT Analyst III (Active Secret Clearance)

Cloud Lake is seeking qualified candidates for Information Technology roles supporting the United States Army at Army Test and Evaluation Command (ATEC) in Aberdeen, MD (APG). Ideal candidates demonstrate a strong work ethic, dedication, outstanding customer service, and expertise in their field.

We are currently hiring an IT Analyst III to join our ATEC IT Support team. To join our team, apply today.

**Responsibilities**

+ Manage the front desk, evaluate walk-in customer requests, and direct them to the appropriate support resources while delivering outstanding customer service.
+ Resolve customer questions and problem concerning Information Technology (IT).
+ Provide technical assistance to customers to minimize disruptions of computer operations.
+ Respond to calls and emails in support of the ATEC community.
+ Log, update and track trouble tickets/worders in ATEC ticketing system.
+ Research, evaluate, implement fixes, and provide feedback ...