Investment Support Director at Scotiabank

Scotiabank in Toronto seeks a Director of Investment Support to oversee client-focused initiatives. This leadership role involves strategic oversight of investment services with a focus on compliance and service enhancement.
In this role, you will ensure efficient execution of the business strategy across multiple investment functions. Your leadership will drive operational excellence, improve service delivery, and enhance client relationships. Managing compliance with external regulations and internal policies is crucial as you tackle escalated issues and improve service level agreements.
Key Responsibilities:
• Lead the investment support team and improve client engagement
• Monitor and analyze service trends and operational performance
• Establish quality standards and ensure compliance
• Provide expert guidance on investment policies and procedures
• Develop strategies to enhance customer retention and visibility
Requirements:
• 10+ years of experience in...