Intraday WFM Real-Time Analyst

Teleperformance is seeking a Workforce Management professional in Cape Town to manage real-time resources ensuring optimal staff levels. The role will focus on enhancing contact center performance, analyzing KPIs, and coordinating staffing allocation.

The ideal candidate should possess experience in a BPO environment, workforce management, and familiarity with tools like IEX and Calabrio. A Matric equivalent qualification is essential.