Intraday WFM Analyst - Real-Time Operations

WNS in Cape Town seeks a professional for Real-Time Monitoring and Queue Management. You will handle the monitoring of queues across multiple channels and ensure performance metrics are met.

The ideal candidate has experience in workforce management and BPO environments. Responsibilities include real-time decision-making and stakeholder coordination, ensuring adherence to SLAs and operational guidelines.

This role involves working US Rotational Night Shifts.