Intraday real-time analyst for sla & performance

TELUS Digital in South Africa is seeking a Real Time Analyst to monitor and analyze real-time operations performance while ensuring service level agreements are met. The successful candidate will use their analytical skills to scrutinize key metrics and provide essential reports to operations leaders.

The role requires proficiency in communicating challenges and demands strong analytical and problem-solving abilities. A solid understanding of contact center operations and experience in a fast-paced environment is essential. Join TELUS Digital to contribute to our diverse and inclusive workplace. #J-18808-Ljbffr