Location
Bengaluru
Job Type
Full-time
Posted
July 18, 2026
Job Description
Detailed JD
Working Hours: Shift will be in any of United States of America time zones
Working days : Open to work in rotating work week if required (Mon-Fri, Tue-Sat, Wed-Sun)
Overall, Purpose of Job
- Provide high quality Tier 2 Client Support to Clients with complete focus on 100% issue resolution and 100% client satisfaction.
- Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Strive and achieve SLA target and business outcome indicators defined by the client
Job Responsibilities / Authorities
- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
- Provide recruitment suppo...