Internal Support Agent, Help Desk, VPC (Part Time)

Internal Support Agent, Help Desk, VPC (Part Time)

**Job Overview:**

As an Internal Support Agent, you will be the first point of contact for all Field-related questions including IT related services. You will be responsible for gathering information on issues (technical or not) and resolving those requests. As a member of the Internal Support Team, you will handle time-sensitive projects as assigned while engaging in daily routine tasks. You will work in a dynamic, fast-paced environment providing efficient and effective services over multiple communication channels. A successful team member will be self-motivated and willing to tackle tasks as they arrive.

**Essential Functions/Job Duties:**

+ Respond to incoming field requests via phone, email, or ticketing system
+ Ensure that all interactions are handled professionally and in accordance with VIP Petcare’s operational and service standards.
+ Evaluate and guide field teams regarding issues,...