Internal – Scheduler (FTTH Installation) JHB West

POSITION STATEMENT

Schedulers are accountable and responsible for scheduling installations and liaising with clients accordingly. Make telephonic, scheduled bookings with clients who have completed an application for optic fibre to be installed at their premises.

KEY RESPONSIBILITIES

• Scheduling installation bookings
• Administration
• Qualitative measures
• Client communication – Utilizing the communication script provided
• Clear concise email & message construction
• Update system with all relevant information for every installation booked.

KEY COMPETENCIES

• Problem solving skill
• Interpersonal skills
• Decision making skills
• Time management skills
• Team Management skills
• People management skills
• Communication skills
• Assertiveness
• Ability to work in high pace rapidly changing environment
• Ab...