Internal CX Automation & Routing Specialist

Salt Digital Recruitment is hiring a Customer Service Specialist for a global technology company in Kuala Lumpur, Malaysia. This 12-month renewable contract role focuses on enhancing internal customer experience through effective management and routing of queries.

The ideal candidate should have a Bachelor's degree with over 3 years of relevant experience in crisis management and customer success. Strong analytical skills and experience in eCommerce platforms are preferred.