Intermediate Specialized IT Consultant

Do you have experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets? Do you have excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively? If so, this would be a great opportunity for you!

Our client is looking for an Intermediate Specialized IT Consultant for a 12 month contract in Toronto. This is an onsite role. Rate: .8

Advantages

• Earn a competitive rate within the industry.
• Location: onsite role.
• Potential for extension.

Responsibilities

• Provide daily ongoing Tier 2 subject matter expertise to clients with MS GP 2018, BSSI HFM and Logibec MMS through the Footprint ticketing system or other mechanism.
• Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity.
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