Intermediate ServiceNow Platform Engineer

Responsibilities

• Configure and enhance Incident/Problem/Change/Request/Knowledge and Service Catalog items/record producers.
• Achieve low defect rates (e.g., <3% post‑release) and measurable adoption of new features.
• Implement Flow Designer/business rules and approvals that reduce manual effort (e.g., ≥20–30% cycle‑time reduction on target processes).
• Plan and execute upgrades/patches with regression testing; maintain target performance KPIs (fast response times, low error rates).
• Build/maintain integrations (REST/SOAP/MID Server) with monitoring, identity, and CMDB; ensure accurate data transformation and error handling.
• Design roles/groups/ACLs; adhere to coding standards, peer reviews, and controlled change/release practices.
• Partner with process owners (ITIL), provide L3 support, and produce runbooks/technical designs and knowledge articles that enable support continuity.
• Promote your...