Intermediate, Helpdesk Support Services Specialist (Tier II)

Overall Assignment Description: CEdge has an opportunity for a Intermediate, Helpdesk Support Services Specialist (Tier II), , located in Scott AFB, IL. If you are ready to work alongside World Renowned Technology experts, and carry the skills below, this is the opportunity that will inevitably take your career to unbelievable levels! Clearance Requirements: Secret Clearance . The contractor shall provide on-site support for SDDCs OIS NIPRNET and SIPRNET customers. Help Desk support shall include troubleshooting analysis, diagnosis, and resolution of workstation and peripheral problems IAW approved baseline configurations. The contractor shall establish and maintain a knowledge database of problem resolutions related to service requests and inquiries by SDDC BDE, BN, and DET Level customers. The contractor shall provide the Government a copy of the database monthly. Deliverable: Provide the required Knowledge Database (BDE, BN, and Det Level) identifying the problem and the resolution ...