Intermediate Desktop Support Technician

Datacentrix · Johannesburg, Gauteng, South Africa

Location

Johannesburg

Job Type

Full-time

Posted

July 16, 2026

Job Description

Responsibilities

Provide telephonic, remote and on-site technical support to end users.

Install, configure, maintain and upgrade desktop and end-user computing hardware and software.

Ensure that end-user devices comply with applicable patching, security, software-version and configuration standards.

Analyse, diagnose, troubleshoot and resolve hardware, software, peripheral and desktop-level connectivity issues.

Resolve incidents and service requests escalated by the Service Desk within the scope of Tier 2 support.

Accurately log, categorise, prioritise, update and resolve incidents and service requests.

Manage assigned tickets in accordance with agreed SLA targets and support procedures.

Take ownership of user issues and follow them through to resolution.

Provide users with timely and professional progress updates.

Escalate complex or unresolved i...

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