Intermediate Customer Onboarding Specialist (12 month Contract)

Job Summary (Onboarding Specialist, 12‑month contract)

We are looking for a high output, thoughtful, and skilled onboarding specialist to add value, energy, and technical expertise to our team in our Burnaby, Toronto or Calgary Offices on a 12 month contract. You thrive in the spotlight with customers, eager to spend as much of your day as you can helping them be successful. You have the technical chops and have mastered the art of customer experience to deliver on onboarding sessions as part of a customer’s full life cycle. This includes setting them up for success long term, and delivering value in every interaction. You are a troubleshooting expert and a consummate people person with deep empathy for ensuring that our employees and customers needs are understood and expectations are not only met, but exceeded.

Responsibilities

• Conduct strategy and training sessions to ensure customers are onboarded in a manner that sets them up for success in adop...