Interim Head of Customer Retentions

6-Month Contract or Fixed-Term Contract | Hybrid, Hull Area

Your newpany

Are you a retention expert who thrives on building capability, not just advising on it?

We're looking for amercially minded, hands-on leader to take ownership of a critical customer retention transformation programme within a fast-growing subscription-based business. This is an opportunity to make a visible impact quickly—improving customer oues, protecting revenue, and creating a sustainable retention function for the future.

Your new role

As Interim Head of Customer Retentions, you'll be tasked with reducing customer churn, increasing re-contracting performance, strengthening revenue protection, and designing a scalable retention operating model. You will not only be strategic but operate with a 'hands-on' approach —being someone who can assess, build, implement and deliver.

You'll lead retention improvement activity from day one while evaluating and implem...