Integration Manager for GreenShield Contact Centre

Join GreenShield as the Integration Manager for our Contact Centre. You will manage the integration of software applications, ensuring alignment with our mission for better health.
As a key leader reporting to the Director of Contact Centre Services, your role expands across software oversight and development of integration strategies. With at least three years in a technical or systems integration position, your experience in improving operational workflows will shine. You'll also provide insights for business reporting while serving a vital role in collaborating with Sales.
Key Responsibilities:
• Act as Product Owner for Contact Centre applications
• Lead all implementations related to Contact Centre Systems
• Conduct thorough business reporting and analytics
• Troubleshoot and resolve technical issues
• Support Sales through RFIs and RFPs
Requirements:
• Relevant University Degree
• Minimum 3 years in a leadership role
• High adaptability to changin...