Job Description
Job Title: Intake Specialist
Location: Remote (South Africa) - US Hours - 9am-5pm EST
Job Type: Full-time Key Responsibilities Respond promptly and professionally to inquiries via phone, email, and other communication channels. Guide clients through the intake process, explaining requirements and next steps clearly. Collect, review, and verify client information and documentation. Schedule appointments and assessments as needed. Maintain accurate and organized records in the company’s CRM or intake systems. Collaborate with clinical and administrative teams to ensure timely onboarding and service delivery. Follow up consistently with clients to obtain outstanding information or documents. Requirements Excellent communication skills, both verbal and written, with a professional and empathetic telephone manner. Strong organizational and time management skills with keen attention to detail. Comfortable using digital tools and platforms such as Google Workspace, CRM sy...