Intake Specialist - 1165 - Johannesburg, South Africa

About the client: Our client, a US-based Criminal Defense Law Firm, is committed to delivering strong legal representation with a client-focused approach. The firm is known for its professionalism, responsiveness, and dedication to guiding clients through complex legal matters with care and integrity. About the role: Our client is seeking a Bilingual Intake Specialist to serve as the first point of contact for potential clients. This role is critical in criminal defense, where timely response and accurate information gathering directly impact case outcomes. The position combines intake, information process, client follow-ups, and more. The ideal candidate is, confident handling sensitive situations, and highly detail-oriented to ensure precise case documentation. US Law firm experience is preferred. What you’ll be doing: Answer incoming calls and respond to urgent client inquiries professionally and calmly. Conduct structured intake interviews for criminal defense matters, gathering de...