Job Description
Chapman Automotive Group is hiring an Insurance Claims & Impound Specialist to join our team! We’re looking for a detail-oriented, organized professional who thrives in a fast-paced environment and is committed to accuracy, compliance, and customer service.
In this role, you will manage insurance claims and impound processes, working closely with borrowers, vendors, and internal teams to ensure timely and accurate resolutions.
This is an opportunity to grow your career within a dynamic auto finance environment.
Full-time position | $18–$21/hour (DOE)
What You’ll Do
• Review and evaluate CPI and GAP insurance claims for completeness, accuracy, and eligibility
• Investigate claims by gathering loan/lease documents and supporting documentation
• Analyze loan balances and deficiency amounts related to GAP claims
• Communicate with borrowers, lenders, dealers, tow yards, and third parti...