Insurance Customer Service Agent CAA Insurance

Become an Insurance Customer Service Agent with CAA Insurance and deliver high-quality service to policyholders in a hybrid work environment. Utilize your communication strength and analytical ability to enhance customer experience.
As part of CAA Insurance's team, you will handle inbound and outbound calls, focusing on supporting policyholder inquiries. Ideal candidates will have 1-3 years of customer service experience and a readiness to learn established metrics in insurance support. Your contributions are essential to the team's successful service delivery.
Key Responsibilities:
• Provide exceptional service by answering policyholder calls
• Process correspondent inquiries with care
• Collect data and support departmental projects
• Work towards achieving customer service goals
• Meet specific performance standards consistently
Requirements:
• Completed post-secondary education, University is preferred
• Customer service experience of 1-3 years require...