Location
taguig
Job Type
Full-time
Posted
June 13, 2026
Job Description
This position oversees Life & Annuities call center operations and delivers process improvement and operational excellence.
Essential Job Functions
- Life & Annuities domain expert with call center experience
- Hands‑on problem solving, risk management, and driving solutions
- Minimum 8 years of experience in Life & Annuities and overall 15+ years in BPS call center space
- Optimizing operational expenses while ensuring delivery remains within budget
- Experience with insurance technology platforms, automation tools, and digital transformation initiatives
- Lead process improvement initiatives and manage daily operations, focusing on achieving efficiency and compliance
- Supervise and mentor a team of managers, senior analysts, and analysts
- Collaborate with cross‑functional teams to enhance and streamline business processes
- Analyze data and performance metrics to identify areas for improvement