Job Description
Your Mission
ESSENTIAL DUTIES AND RESPONSIBILITIES
Serve as the primary point of contact for customer complaints, inquiries, and correspondence, including requests for quotes, purchase order entry and changes, and expedite requests
Communicate with customers and sales representatives in a timely, professional, and solutions-oriented manner on all issues
Handle direct sales activities and provide support to both direct and indirect field sales teams
Collaborate with Marketing, Sales, and Product Line Team Leaders to develop accurate responses and proposals for customer requests
Ensure full compliance with Radiall company policies and Inside Sales procedures
Retrieve, calculate, and communicate pricing using established price lists, databases, and approved pricing tools
Utilize internal systems and databases to provide order status updates, catalogs, basic c...