Inside Sales Customer Service- Bilingual

Position Summary

Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments. Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc. Processes all documentation required and maintains files in accordance with SOX compliance and departmental policies.

Duties and Responsibilities

• Accurately manage the order inputting process into JDE related to prices, terms of sale, product, quantity, ship-to/sold-to, and customer’s special instructions.
• Complete all necessary paperwork required per sales orders.
• Maintain system accuracy on all sales orders and back orders, reflecting reality of ship dates and entering appropriate reason codes for changes.
• Participate with Customer Service Team to maintain call ...