Infrastructure & Operations - Platform Engineer - Support

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. Known for innovative technology and client commitment.

Job Description & Responsibilities

As a Windows Platform Support (L1) , you will provide first-level response within Interactive Brokers (IB) for information technology-related issues concerning the Microsoft Windows platform. You will assist business and development end‑users via phone, email, and a centralized ticketing system to resolve or elevate IT issues. This position requires strong technical knowledge and polished communication skills. Key competencies include intermediate knowledge of Windows and networking technologies, a high level of patience when supporting less technically savvy users, and the ability to operate effectively in a fast‑paced business environment. Dependability and a willingness to go above and beyond in resolving tec...