Infrastructure And Server Support Specialist

Description

Provide backup help desk support for approximately 170 users in the Northbrook headquarters Perform onboarding and offboarding tasks including account creation in identity management systems with careful attention to accuracy Set up new employee desks with monitors and laptops, ensuring accounts and email are functional Coordinate with the Italy-based help desk team to request license assignments and resolve issues Monitor backup systems, troubleshoot failures, and open tickets to document issues Install security agents on servers following provided instructions Perform basic server administration tasks including checking if backup systems are pointed at correct servers Troubleshoot VM host changes and connectivity issues Resolve duplicate account issues that arise from HR system integration problems Image laptops and perform desktop support tasks as needed Interact with global teams in Parma, Italy for infrastructure initiatives and support Use FreshService ITSM pl...