Information Technology Support Specialist

About the Role

This is an onsite IT support role ideal for candidates with experience in end-user computing. You will be the first point of contact for on-site technical issues, helping users resolve hardware and software problems and ensuring a smooth day-to-day operation.

Responsibilities

• Ability to advise and to present to one or more customer staff.
• Monitor and control daily service call activity, utilisation, inventory levels and service levels.
• Exceptional customer service.
• Advanced knowledge in Customer Service Aptitude.
• Resolving technical problems with hardware, software and connectivity.
• Troubleshooting customer issues while maintaining agreed-upon service levels for customer contact and resolving.
• Participate in the configuration and support of internal systems.
• Ability to work effectively with Logistics.
• Adherence to the assigned schedule.
• Adheri...