Job Description
Position: IT Support Technician L1 (On-site)
Role Type: FTE
Working Days: 5 Days a week
Contract duration: 1 year (extendable)
Contract Type: Freelance / B2B contract
Experience Required: More than 3 years IT Support.
Site Address: Kolkata, India
Role – Onsite Deskside Support (L1/L2) Key Responsibilities:
Key Responsibilities:
1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
5. Administered approved software installations, updates, and sec...
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