Information Technology Support Specialist

Role Description This full-time, on-site Information Technology Support Specialist role is based at Grupo FVs office in Delhi, India. The specialist will provide day-to-day technical and help desk support for users, including responding to tickets, diagnosing issues, and resolving hardware, software, and network problems. Responsibilities include installing, configuring, and maintaining desktop computers and related peripherals, ensuring systems are up-to-date and secure. The role also involves documenting support activities, creating user guides, escalating complex issues when required, and collaborating with other IT team members to improve support processes. The specialist will interact regularly with internal stakeholders, ensuring timely, courteous, and effective support that minimizes downtime and enhances user productivity. Qualifications Strong technical support and help desk support skills, with experience assisting end users in a fast-paced environment.Proficiency in troubles...