Information Technology Support Specialist

We're looking for a motivated IT Support Deskside Specialist to join our IT team and provide hands‑on technical support. If you enjoy solving real problems, working directly with people, and keeping technology running smoothly – this role is for you.

What you'll do

• Provide second-level deskside and remote technical support for hardware, software, and network issues.
• Troubleshoot and resolve problems with Windows and/or macOS endpoints, including laptops, desktops, and peripherals.
• Install, configure, and maintain workstations, applications, and OS updates.
• Manage user accounts and access using Active Directory / Azure AD and Microsoft 365.
• Support onboarding/offboarding processes including device provisioning and decommissioning.
• Log and track all incidents and service requests in the ITSM ticketing system (ServiceNow).

What we're looking for

• 4+ years of experience in an IT support or he...