Location
barcelona
Job Type
Full-time
Posted
June 14, 2026
Job Description
About the role
Por favor, verifique que tiene el nivel de experiencia y las cualificaciones adecuadas leyendo la descripción completa de esta oportunidad a continuación.
We are looking for an experienced IT Service Delivery Manager to oversee the end-to-end delivery of SaaS-based IT services and associated applications. This role is critical in ensuring services are reliable, high-quality, and aligned with business needs.
You will play a key role in driving service excellence, improving customer satisfaction, and ensuring operational efficiency across the IT service lifecycle.
Responsibilities
Owning and managing the end-to-end delivery of IT services and SaaS solutions
Ensuring services meet agreed SLAs and KPIs and exceed business expectations
Acting as the primary liaison between IT and business stakeholders for service-related matters
Leading major incident response, coordinating internal teams and external vendors
Managing incident, pro...
Por favor, verifique que tiene el nivel de experiencia y las cualificaciones adecuadas leyendo la descripción completa de esta oportunidad a continuación.
We are looking for an experienced IT Service Delivery Manager to oversee the end-to-end delivery of SaaS-based IT services and associated applications. This role is critical in ensuring services are reliable, high-quality, and aligned with business needs.
You will play a key role in driving service excellence, improving customer satisfaction, and ensuring operational efficiency across the IT service lifecycle.
Responsibilities
Owning and managing the end-to-end delivery of IT services and SaaS solutions
Ensuring services meet agreed SLAs and KPIs and exceed business expectations
Acting as the primary liaison between IT and business stakeholders for service-related matters
Leading major incident response, coordinating internal teams and external vendors
Managing incident, pro...
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